FINAL FOUR TRANSPORTATION

If you are traveling to the 2019 Turkish Airlines EuroLeague Final Four and you are going to be accommodated in Bilbao and in San Sebastian, this is the transportation solution for you.

Thanks to the Final Four Transportation service you can travel from Bilbao and San Sebastián to Vitoria-Gasteiz on May 17th, 18th and 19th with a wide selection of schedules, including a shuttle bus from the Fan Zone to the Fernando Buesa Arena to enjoy the best European elite basketball games to be played on Friday 17th and Sunday 19th.

Choose the timetables that works better for you, book your tickets and travel with total safety and comfort to enjoy the 2019 Turkish Airlines EuroLeague Final Four Vitoria-Gasteiz.

Once you finish the booking process, you’ll receive a confirmation e-mail with all the details refered to your purchase. You’ll need to present that e-mail (paper or digital format) at the Information Point (Bilbao or San Sebastian), and you’ll receive in exchange your personalized bracelet that you’ll have to wear during the Final Four to access to the buses you booked.

Final Four Transportation Bracelet

From Bilbao

Information desk and buses departure from Bilbao

  • San Mamés Football Stadium terrace (Luis Briñas street)

Bus stops

  • Bilbao-Vitoria departures: San Mamés
  • Vitoria-Bilbao arrivals: San Mamés – Downtown (several bus stops)*
    • *after the semifinal and final games on May 17th (Friday) and 19th (Sunday), and after the Fan Zone concerts on May 18th (Saturday)

From San Sebastian

Information desk and buses departure from San Sebastian

  • Donostia Arena (Paseo de Miramon, 2)

Bus stops

  • San Sebastian-Vitoria departures: Donostia Arena
  • Vitoria-San Sebastian arrivals: Donostia Arena – Downtown*
    • *after the semifinal and final games on May 17th (Friday) and 19th (Sunday), and after the Fan Zone concerts on May 18th (Saturday)

InfoPoint Vitoria

Information desk and shuttle buses departure from Vitoria-Gasteiz downtown (Fan Zone)

  • F4 Transportation InfoPoint (José Mardones street)

Bus stops

Departures from Vitoria-Gasteiz:

  • Shuttle buses from Fan Zone to Fernando Buesa Arena on May 17th (Friday) and 19th (Sunday): José Mardones street. The shuttles buses will leave every 15 minutes from 4 PM on. 
  • Buses after the Fan Zone concerts on May 18th (Saturday): José Mardones street
  • Buses after the games at Fernando Buesa Arena to Bilbao and San Sebastian: Buesa Arena surroundings (Paseo de Los Humedales and Portal de Zurbano streets)

Arrivals from Bilbao and San Sebastian 

  • Mendizorroza (ANGT) – Fan Zone (José Mardones street) – Fernando Buesa Arena

Public Transport Vitoria-Gasteiz

If you are going to be accommodated in Vitoria-Gasteiz during the 2019 Turkish Airlines EuroLeague Final Four or you will travel by private or rental car, we offer you the best and sustainable way to move around the city thanks to the public transport.

On May 17th, 18th and 19th thanks to the Mobility Pass you will have unlimited access to the public buses and tram, and also the shuttle buses that will go from Fan Zone (La Paz street) to Fernando Buesa Arena on Friday 17th and Sunday 19th to enjoy the semifinal and final games.

Car Parking

If you’re going to travel by private or rental car to Vitoria-Gasteiz, here you have three different options to park in the city, and then move around in a comfortable way in public transport (bus or tram).

Because of security measures regarding the 2019 Turkish Airlines EuroLeague Final Four Vitoria-Gasteiz there will not be possibility of parking in the perimeter of Fernando Buesa Arena. Hereunder will show you three parking lots for you to leave your car, and then use the public transport to get to the Arena.

Lakua-Arriaga parking (free)

  • Portal de Foronda, 46
  • Capacity: 76

Mendizabala parking (free)

  • Portal de Lasarte, s/n
  • Capacity: 1.000

Vitoria-Gasteiz Bus Station parking (see prices)

  • Plaza Euskaltzaindia, s/n
  • Capacity: 302
  • Prices

CONTACT

General information: info@f4transportation.com

Technical problems or incidents while purchasing your tickets: tickets@f4transportation.com

EMERGENCIES 112 

RADIO TAXI VITORIA-GASTEIZ +34 945 273 500

FAQ

Schedule

Once I have purchased my ticket for the Final Four Transportation, can I get on the bus I want?

You can only get on those buses you have hired, not being permitted to use the service for other days or times different from those included in your reservation.

In case of arriving late and losing the bus I had hired, do I have the option of getting on another?

In the case of an incident due to lack of punctuality, you should consult the Final Four Transportation assistance personnel who will be attending you at the Information Points of Bilbao, San Sebastian and Vitoria-Gasteiz so that they can indicate you the options available for you to travel from Bilbao or San Sebastian to Vitoria-Gasteiz or from Vitoria-Gasteiz to Bilbao or San Sebastian.

Functioning

Will the confirmation e-mail and the purchase ticket that I receive represent the ticket that will allow me access to the bus?

No, the confirmation e-mail and the purchase ticket must be presented at the Bilbao or San Sebastian Information Point to validate them first, and then exchange them for a personalized bracelet that will allow you to access to the buses on the schedules you have hired for the Final Four.

If you do not exchange the purchase ticket and you do not wear the bracelet, you will not be able to use the Final Four Transportation service.

What would happen if I lose the Final Four Transportation bracelet?

The personalized bracelet of the Final Four Transportation has a security zip that makes it difficult to lose, but in case this happens, you must go to one of the Information Points of the Fan Transportation Plan in Bilbao, San Sebastian or Vitoria-Gasteiz with your ticket of purchase or confirmation e-mail so that they can validate it again and give you a new bracelet.

Is it mandatory to present the paper purchase ticket to exchange the bracelet?

The purchase ticket can be presented at the Information Points of Bilbao or San Sebastian in both paper and digital format, and once it is verified that the data is correct, you will be given your personalized Final Four Transportation bracelet.

Can I purchase the Final Four Transportation service for large groups?

The Final Four Transportation can be purchased for as many people as you want, but the purchase process allows a maximum of six passengers per purchasing session.

What would happen in the case of cancellation of one of the buses I had already hired?

In case one of the buses that you have hired does not reach the minimum number of passengers, the Organization will contact you to inform you of its cancellation and relocate you in another bus to arrive Vitoria-Gasteiz or Bilbao or San Sebastian.In that case, you will always receive an alternative from the Organization to solve the situation.

When can I exchange my purchase ticket for my Final Four Transportation bracelet?

To avoid queues and get on the bus schedule you have purchased, we recommend that you arrive early enough before your bus leaves. The Information Points of the Final Four Transportation of Bilbao and San Sebastian will be open from Thursday, May 16 (check schedules on the web www.f4transportation.com), and you can go at any time during opening hours.

Can I buy my bracelet during the Final Four?

No, it is mandatory to book this service previously to the celebration of the 2019 Turkish Airlines EuroLeague Final Four Vitoria-Gasteiz that will start on Thursday, May 16, 2019.

Shuttle buses Fan Zone-Buesa Arena (bus stop at José Mardones street)

Does this service work every day?

No, only on Friday 17 and Sunday 19 May 2019 to be able to go from downtown Vitoria-Gasteiz (Fan Zone) to the Fernando Buesa Arena to enjoy the games of the 2019 Turkish Airlines EuroLeague Final Four.

Can I buy tickets only for the shuttle service?

The Final Four Transportation is aimed to people that is accommodated in Bilbao or San Sebastian, and needs a transport service that suits the schedules of the 2019 Turkish Airlines EuroLeague Final Four.The shuttle service is an extra service (+4€) for those traveling from Bilbao or San Sebastian in the morning, so in the afternoon they will need to travel to the Fernando Buesa Arena to enjoy the games. If during the purchasing process you forgot to acquire this service, you can request it at one of the Final Four Transportation Information Points.

Information points and bus stops

Where do I have to exchange my purchase ticket for the personalized Final Four Transportation bracelet?

If you are staying in Bilbao, you must go to the Information Point (check schedules on the web www.f4transportation.com) located at the ticket office of the San Mamés football stadium (Luis Briñas street terrace) starting on Thursday, May 16, 2019.

If you are staying in San Sebastian, you must go to the Information Point (check schedules on the web www.f4transportation.com) located at the Donostia Arena ticket office (Paseo de Miramón, 2, San Sebastian) from Thursday, May 16 of 2019.

At the Vitoria-Gasteiz Information Point can I exchange my purchase ticket for my personalized bracelet?

The ticket must be exchanged at the Information Point of the city where you are staying (Bilbao or San Sebastian) as it will be essential to get on the first bus you have booked to travel to the Final Four. At the Information Point of Vitoria-Gasteiz you will have staff that will help you clarifyng any questions you may have and helping you solve any incidents.

Refunds

Can I return the Final Four Transportation tickets that I have previously purchased?

Once the Final Four Transportation services are booked and purchased, no changes or refunds will be accepted.

If I make a purchase for several people but one of them finally can not go, would it be possible to return the amount of his/her tickets or that another person go in his/her place?

During the purchasing process, only the name and surname of each passenger is requested, and before proceeding to the payment, the ID card or passport of the person who is going to make the purchase is requested. If one of the passengers finally can not attend the Final Four and, therefore, will not use his/her Final Four Transportation ticket, you can contact info@f4transportation.com to ask for change the name of one of the passengers. That will have an extra cost of € 0.50 for the change.

Loss

In case I lose my purchase ticket or have eliminate the confirmation e-mail from my inbox, how can I get my bracelet?

You must go to the Information Point of the Final Four Transportation in Bilbao or San Sebastian, present your ID card or passport to the assistance staff, and once they check that your information is correct and you have made a previous reservation, you will be given your personalized braced so you can travel on the buses you had hired before Thursday, May 16, 2019.